1	ILAP 2005 Laboratory Accreditation Present & Future Scopes
2	Laboratory Accreditation Is a many splendored thing. Is a multi-tentacled beast that devours all laboratories in its path much like the planet-eater from the original Star Trek television series.
3	ILAP 2005
4	ILAP 2005
5	ILAP 2005
6	ILAP 2005
7	Laboratory Accreditation How Can We All Just Get Along? Accrediting Bodies Must Meet Certain Expectations.
8	Accrediting Bodies Approved By Regional Cooperative Groups Made up of Accrediting Bodies Bound By ISO/IEC 17011 Replaces ISO Guide 58 Additional Requirements Established By The Regional Cooperatives Accrediting Body Recognition Procedures
9	Accrediting Bodies How Does This Affect The Laboratories? Must comply with all standard requirements (e.g. ISO 17025, SAE AS7101) Must comply with all policies established by the Accrediting Body related to: ISO 17011 Regional Cooperative Recognition Procedures
10	Key Points For Accrediting Bodies Consistency Technical Competence Response To Customer Needs
11	Consistency Auditors / Assessors Knowledge of Specification Requirements Knowledge of Accrediting Body Policies Application of Requirements Staff Application of Requirements Administration of the Accreditation Program Response to Customer Inquiries Review of Audit Reports
12	Technical Competence Auditors / Assessors & Staff Education Formal On The Job Experience Testing Supervision of Laboratory Auditing Application of Technical Knowledge
13	Response To Customer Needs Accrediting Bodies Email & Telephone Calls Respond to email and return calls within 24 hours Feedback Provide formal feedback opportunities Complaints Formal documentation and resolution process
14	Response To Customer Needs Accrediting Bodies Make All Procedures & Policies Available To The Laboratory Prior To Scheduling An Audit. Provide Electronic Tutorials To Laboratories Prior To Audits (e.g. Root Cause Corrective Action). Encourage Laboratories To Perform Detailed Pre-Audits In Advance Of The Formal Audit.
15	Response To Customer Needs Accrediting Bodies Formal Process To Drive Continuing Improvements Must Be A Part Of The Business Plan Must Be A Part of Performance Evaluations Must Be Quantified And Monitored
16	Monitoring Accrediting Bodies Create and Define Metrics For Each Aspect Of The Process. Publish The Data On A Regular Basis. Reports To Management And All Affected Personnel.
17	Examples Of Metrics Total Number Of Nonconformances By Checklist Initial Audits Reaccreditation Audits Top Ten Nonconformances By Checklist Audit Cycle Times Laboratory Response Time Staff / Reviewer Response Time
18	Metrics PUBLISH & UTILIZE THE DATA!
19	The Future
20	The Direction Of The Future Is Clear
21	The Future Electronic Audit Reports Paperless Complete And Ongoing Database Each Laboratory All Laboratories Test Methods Location Captive / Independent
22	Electronic Audits Definition of Audit Scope Sign Agreements / Contracts Scheduling (Auto-Scheduling) Information Gathering Documents (e.g. checklists) Submittal Of The Completed Audit, Including Nonconformances NOTE: Audit Nonconformances May Not Be Familiar To Attendees Of This Meeting
23	Electronic Audits Response to Nonconformances / Open Issues from The Audit. Review Of The Complete Audit Information By A Designated Reviewer (e.g. Staff, Technical Expert) Requests For Additional Information or Clarifications Ballot / Disposition Of The Audit Report Issuance Of Accreditation & Certification On-Line List of Accredited Laboratories & Scopes
24	Electronic Audits Benefits Reduction of Paperwork Immediate Access to Audit Information Checklists / Job Audits / Observation of Tests Nonconformances Reduction of Costs to the Accrediting Body Reduction of Audit Fees to Laboratories Concerns Reduction of Paperwork Security
25	eAuditNet at PRI
26	eAuditNet PRI Electronic Auditing Process Developed With Complete Staff Input Staff Engineers Support Staff Schedulers Management Sales & Marketing Other Personnel Associated With The Accreditation Process
27	Summary AB’s must become more responsive to their customers’ needs. AB ‘s must work to identify areas of improvement and must then actively work to enable improvements. AB’s must provide more resources for laboratories to use in preparing for audits and for responding to audit issues.